Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
Liaise with our mobile operator, Merchants, and other partners as required to help quickly resolve any problems that customers have using our service.
Perform marketing activities with close collaborations with our marketing team.
Assist to conduct and carry out transaction tests to identify any potential issues of payment channels
Requirements
At least 2 years experience in customer-focused role (service, hospitality, call center, etc.)
Positive personality and attitude
Flexible to changes and has a sense of urgency
Excellent problem-solving skills
Time management skills
Good communication skills in Korean and English is a must
Hiring criteria
You should have or be completing the following to apply for this opportunity.