Customer Care Intern (Channel Support) (Start ASAP)

Job Description:

We are looking for a Customer Care Intern to join our family! We're looking for a team-oriented and communicative individuals to help our Channel Support team in their day-to-day tasks which includes:

• Handling Channel Case (X2X, Top Up, etc)
• Responsible for Reconcile of DANA Admin (L3 Part)
• Handling Inquiry and complaint both from our customer and Internal DANA
• Attend Performance meeting with vendor.
• Calibration and knowledge sharing to vendor.

Requirements:

• Active student in university, min. going through semester 5 in any major have a keen interest in venturing FinTech business;
• Willing to be located in Jakarta
• Fluent in English, in writing or speaking
• Have outstanding communication and interpersonal skills, energetic personality that would able to develop relationships with clients, partners and other key stakeholders, including negotiating and building influence;
• Creative and strategic thinker with analytical skills, including the ability to analyze data, draw conclusions, and develop recommendations;
• Results-oriented mindset is a must. Self-driven and highly motivated to achieve ever-changing target.
• Strong administration skills