Merchant Community Intern - Commerce Enablement

About the Role

If you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding the Merchant Community, look no further. As our Merchant Community for Merchant Development team, you’ll be involved in end-to-end scalable education activities for Moka & GoStore Merchants in the community. Along with content development, you will be in charge of mass communication execution and reporting of our weekly community engagement activity and communications, including updating the community membership database.

You will work closely with the Offline Marketing team to create online community engagement activities which aim to retain the merchants in Gojek ecosystem. The cherry on top: you’ll get to be a part of a team that works to retain thousands of our existing Merchants.

What You Will Do

• Be responsible to monitor the community groups' communication and engagement on a daily basis
• Update the Community membership data
• Liaise with Communication, Marketing, and other teams for any information to communicate with merchants in Community
• Create articles for FAQ
• Together with the full-time staff create a content plan and help with the execution of educational content blasts to the merchant community groups
• Help to prepare and execute online webinars for merchants

What You Will Need

• Fresh graduate or final year student from any major, preferably from Communication or Business & Management
• Comfortable meeting new people and mingling with them
• Up to date with recent business trends
• Having an interest or experience joining in any online community is a plus
• Basic knowledge of Ms. Excel/ Google Sheet and Ms. Powerpoint/ Google Slide
• Familiar to operate Telegram, Zoom, Zendesk and Freshdesk
• Available to work full-time for 6 months contract. (We are currently working from home)