Risk Management Administrator (Content Moderation)

Job Brief

We are looking for an experienced, energetic, attention to detail, and organized Administrator to join our growing team. In this position, you will provide administrative support for the Risk Management Department. Your daily activities would be sweeping forbidden products, solving tickets and reports especially related to counterfeit products.

Duties & Responsibilities 

• Responsible for daily sweeping of infringing products in Tokopedia, as well as aligning with other related teams due to the mitigation if there is any complaint.
• Solving daily reports/complaints from tickets, intools, or any other channels.
• Helping to propose/create improvement based on finding in a daily task.
• Making regular reports for tickets/reports have been solved and totals of infringing products have been swept.
• Create and manage the SOP of daily tasks.

Requirements

• Bachelor’s degree (S1) in all majors (preferably majoring in business administrative, economics, social science or politics, law, communication or min 1-year experience in related fields).
• Good teamwork and organizational skills.
• Work in a timely manner
• Good administrative and analytical skill
• Have a great integrity to keep all the confidential information
• Free from conflict of interest with other related parties while doing the job.
• Understanding SQL is a plus.