Service Quality & Experience Intern

Minimum Qualifications and Experience:

• Final Year Student or Fresh graduate from any majors (Business, Management, Statistics, Mathematics, or Psychology is preferable)
• Strong critical thinking, analytical skill, problem-solving capabilities also decision-making skills.
• Great team player with the ability to work with minimal supervision also Fast-paced, independent thinker.
• Good communication skills and proficient in english, both verbal and written
• Superb in processing data (collection & analysis) and expert in operating excel
• Good stakeholder management and demonstrated leadership abilities in projects

Job Description: 

• Analyze data and assist the Service Quality & Experience team also provide recommendations for operational improvements
• Coordinate with different internal stakeholders to ensure close collaboration within different functions
• Ensure customer complaints are attended to in a prompt manner and satisfactorily resolved.
• Plan, execute, and oversee inspection and testing of handling process to customer also confirm quality conformance to specifications and quality deliverables
• Propose a sustainable workflow for several key projects that can grow our metrics